Privacy Policy for Dashlod
Effective Date: February 7, 2025
Last Updated: February 7, 2025

1. Introduction
Welcome to Dashlod, a comprehensive Enterprise Resource Planning (ERP) and multi-workspace management software developed by Annex Universe Ltd ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use the Dashlod app, website, and related services (collectively, the "Service"). By accessing or using our Service, you consent to the collection and processing of your data as described in this policy.

2. Information We Collect
We collect the following types of information:

a. Personal Information

• Name, email address, phone number, and other contact details.
• Account credentials (username, password, and authentication details).
• Business information such as company name and industry.

b. Usage Data

• Log files, IP addresses, device information, and browser type.
• Pages visited, time spent on the platform, and interactions with features.

c. Transaction and Payment Data

• Payment history and billing details for subscription services.
• Transactions made through the platform (if applicable).

d. Communications Data

• Customer support inquiries, chat messages, and feedback provided to us.

3. How We Use Your Information
We use the collected information for the following purposes:

• To provide and improve the Service: Ensuring seamless ERP operations, troubleshooting issues, and enhancing user experience.
• To communicate with you: Sending notifications, updates, and responding to customer inquiries.
• For security and fraud prevention: Protecting accounts, preventing unauthorized access, and maintaining the integrity of the platform.
• For legal compliance: Adhering to applicable laws and regulations.

4. How We Share Your Information
We do not sell or rent your personal data. However, we may share information in the following scenarios:

• With service providers: Third-party vendors who assist with payment processing, analytics, and support services.
• For legal and security reasons: If required by law, government requests, or to enforce our Terms of Service.
• With business partners: In cases where integrations with third-party tools are enabled by you.

5. Data Security
We implement industry-standard security measures to protect your data, including encryption, access controls, and secure servers. However, no online system is 100% secure, and we encourage users to protect their account credentials.

6. Data Retention
We retain your data as long as necessary for business and legal purposes. If you request account deletion, we will remove your data unless required for compliance with legal obligations.

7. Your Rights and Choices
Depending on your location, you may have the right to:

• Access, update, or delete your personal data.
• Object to data processing or withdraw consent.
• Request a copy of your stored information.
  To exercise these rights, contact us at support@annexuniverse.com.

8. Third-Party Services
Our Service may contain links to third-party websites or services. We are not responsible for their privacy practices, and we encourage you to review their policies.

9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated "Last Updated" date. Continued use of Dashlod after changes implies acceptance of the revised policy.

10. Contact Us
For any questions or concerns about this Privacy Policy, please contact us at:
Annex Universe Ltd
Email: support@annexuniverse.com
Phone: +256785995443
Address: Kampala, Uganda

Thank you for using Dashlod!